Call Center Representative
Call Center Representative
White Esnad Company
Riyadh, Saudi Arabia
Job Title
Call Center
Experience Years
+3 Years.
Job Type :
Full Time.
Work Environment
On Site.
About White Esnad :
White Esnad Company is one of the leading Saudi firms, officially licensed by the Ministry of Health (License No. 1400039973), specializing in providing comprehensive and distinguished home healthcare services for all age groups. We serve newborns, the elderly, and patients with chronic conditions across various regions of the Kingdom of Saudi Arabia. At White Esnad, we are committed to delivering holistic medical care in the comfort of your home, reducing the need for travel or waiting in healthcare facilities, while ensuring the highest standards of quality, safety, and psychological support to guarantee the comfort of patients and their families.
Job Purpose:
To professionally handle inbound and outbound calls, messages, and inquiries from customers, providing accurate information about the company’s home healthcare services, ensuring a positive customer experience, and maintaining complete records of all client interactions in the company’s CRM system.
Key Responsibilities:
- Answer incoming calls, messages, and WhatsApp inquiries promptly and courteously.
- Record all client details and service requests accurately in the CRM or other company platforms.
- Coordinate with the Sales, Operations, and Contracts teams to process and follow up on client requests.
- Ensure proper call documentation and closure according to company service standards.
- Handle customer complaints in a calm, professional manner and escalate issues when necessary.
- Support scheduling and coordination of nurses or caregivers with the operations team.
- Follow call center KPIs related to call handling time, quality, and customer satisfaction.
- Maintain confidentiality and compliance with healthcare data privacy standards.
- Contribute to continuous service improvement by reporting recurring issues and suggesting solutions.
Qualifications & Experience:
- Diploma or Bachelor’s Degree in Business Administration, Marketing, Healthcare, or a related field.
- Minimum 3 year of experience in a call center or customer service role (preferably in healthcare or service sectors).
- Strong computer literacy and experience with CRM systems.
- Excellent Arabic and English communication skills (verbal and written).
- Transferable Iqama is preferred.
Core Competencies:
- Excellent communication and interpersonal skills.
- Strong customer orientation and empathy.
- Problem-solving ability under pressure.
- Attention to detail and high data accuracy.
- Team player with flexibility to work rotating shifts.
- Professional tone and positive attitude at all times.
Compensation & Benefits
- Competitive monthly salary (based on experience).
- Monthly performance incentives.
- Comprehensive training on company systems and healthcare services.
- Career development and promotion opportunities within the Customer Service or Operations Department.
- Sponsorship transfer (Iqama transfer) supported for qualified candidates.
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